PropProperty management is a constant balancing act. Tenant questions, maintenance requests, renewals, rent collection, vendor coordination, compliance checks, unit turnovers. It all hits at once across multiple units or buildings, and even strong teams can get overwhelmed by the daily workload.erty management involves balancing tenant satisfaction, maintenance coordination, rent collection, and compliance—often across multiple properties or units. These operational tasks are time-consuming and critical to profitability.
VirtuAll VA helps property managers regain control of their operations.
We provide trained virtual assistants who support the tasks that keep properties running: responding to tenants, organizing maintenance tickets, scheduling vendors, tracking lease renewals, managing onboarding and move-outs, and keeping all communication documented and on track.
The result is simple.
Your team spends less time putting out fires.
Your tenants receive faster, clearer communication.
Your portfolio runs with more consistency and fewer operational gaps.
Whether you manage residential, commercial, or mixed-use properties, our VAs bring structure, professionalism, and reliable day-to-day support that strengthens both tenant experience and overall performance.
Tenant Screening & Onboarding
From application to move-in, we support a seamless tenant experience while helping you stay compliant with local laws and leasing policies.
Managing rental applications and background checks
Coordinating with third-party screening services
Verifying income and references
Preparing lease documents and digital signatures
Welcome communications and move-in coordination
Rent Collection & Payment Processing
Our VAs help ensure that rent is collected on time and accurately recorded—improving your cash flow and reducing missed or late payments.
Sending rent reminders and payment confirmations
Tracking payments across portals like AppFolio, Buildium, or Rentec Direct
Following up on late payments with grace and consistency
Logging payments into your property management system
Coordinating payment plans when needed
Maintenance Request Coordination
Fast, organized maintenance handling improves tenant satisfaction and keeps your properties in top condition.
Logging maintenance requests from tenants
Assigning tasks to in-house or third-party vendors
Scheduling repairs and confirming completions
Communicating updates to tenants
Tracking issue resolution and response times
Property Inspection Scheduling & Reporting
Inspections are critical for risk management and asset preservation. Our VAs help you stay organized and proactive.
Scheduling periodic inspections and walkthroughs
Coordinating with tenants for access
Logging inspection data and flagging issues
Organizing photo documentation and compliance reports
Maintaining inspection records for future reference
Industry Tools Expertise
Our VAs are trained in leading platforms including AppFolio, Buildium, Rent Manager, Yardi, Propertyware, and Google Workspace.
Reliable, Scalable Operations
We help you offload repeatable tasks without compromising service quality. Whether you manage 10 units or 1,000+, our virtual support scales with your portfolio.
Improved Tenant Satisfaction & Retention
Fast responses, clear communication, and professional support lead to better reviews, fewer complaints, and higher renewal rates.
Documented Results
Our clients consistently report faster issue resolution, reduced communication time, better recordkeeping, and streamlined operations.
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Let's discuss how VirtuAll VA can support your property management team.